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WE ARE CHURCH FARM BREWERY

While the world has been busy mass producing beer, we choose to do something else.

STANDARD RETURNS POLICY

If goods are to be returned to Church Farm Brewery, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse. Contact us at sam@churchfarmbrwery.co.uk if you would like to return your goods back to us and we will help you to do this.

If there is a problem with your order or items are faulty, you must inform Church Farm Brewery within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at jo@churchfarmbrewery.co.uk. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at jo@churchfarmbrewery.co.uk and we will issue either a resend of the order, or a full refund, whichever is preferable.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

As these orders are paid for in the UK, VAT is payable on all online shop orders. 

DELIVERY

Delivery usually takes 3-5 working days.

Orders must be received by 2pm Monday-Friday in order to be processed the same day. Any item ordered after 2pm, at Bank Holidays or at the weekend will be processed the next working day. Please bear this in mind with our delivery times. 

As soon as you place an order, you will receive an order confirmation email from Church Farm Brewery and you will receive another email when it has been dispatched. 

If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will returned to us and a full credit for the product will be issued to your account, minus the delivery charge.

All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.

COMPLAINTS

If you have any issues do not hesitate to get in touch. You can reach us by email at jo@churchfarmbrewery.co.uk or by telephone at 07980 012712.

We aim to respond to you within 7 working days.

Link to Online Dispute Resolution platform- http://ec.europa.eu/odr

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